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Client Agreement

Our online Client Access agreement is an important document that outlines the services we offer as well as legal information about the site and its use. This agreement is a standard document that most online services are required to use today. Users of the site are required to agree to this document the first time they use the site. For further information, please contact your Oppenheimer Financial Advisor.

Login & Password Problems: Troubleshooting

If you wish to see your accounts online, but do not have a user name and password:

Please contact your Oppenheimer Financial Advisor. He or she can enroll you for the online service so you can access your account information on this site.

If your user name, password or both are not working, which has caused a lockout of the system or simply that you cannot login, then this may be due to one of three causes.

First, you may simply have mistyped either your user name or password. Try again. Second, check to make certain that you have not engaged your keyboard's Caps Lock key. Our passwords are case sensitive. Finally, if you do not login at least once in a given calendar year, access to the Client Access is disabled for security reasons. Be mindful of these possibilities and try again. If you still cannot log into the site, you can choose to reset your password.

You will need to provide your User Name, the email address used when creating your online access, and your account number. All information must be valid in order for us to reset your password. If all information matches our records, we will email you a temporary password that will allow you to login. You will then be required to change your password.

If your user name and password don't work and you've tried them repeatedly, you will be locked out of the site. As a security procedure designed to prevent automatic password-breaking programs to work on our website (typing five incorrect login attempts in a row will lock you out of the system for 10 minutes). The only way to reset the "five wrong logins in a row" counter is a correct login.

If you still cannot get into the system, please call Client Help at 866-809-OPCO (6726), Monday through Friday from 8:00 AM to 8:00 PM ET, and on Saturday from 10:00 AM to 2:00 PM ET. Usernames and passwords may only be reset by your Financial Advisor. If you do not have your Financial Advisor's contact information, Client Help can provide this information to you, as well.

Remember My User Name

The site allows you to have your User Name remembered by your computer so the next time you try to log in to the site, you only have to type your password and click "Login".

To enable this feature, simply enter your User Name and Password and click the "check box" next to "Remember My User Name. To disable this feature, simply enter your password and click the "check box" next to "Remember My User Name" to deselect the check box and click "Login".

*Important - Never use this feature on a public computer.

Problems Viewing the Site

If you are experiencing display errors or the site does not operate correctly, it is possible you are using an outdated browser. We currently support the following desktop browsers*.

Windows

Mac OS/X

* Beta versions of browsers are not supported

For further assistance, please call Client Help at 866-809-OPCO (6726), Monday through Friday from 8:00 AM to 8:00 PM ET, and Saturday from 10:00 AM to 2:00 PM ET.